These Terms of Service (“Terms”) set out the agreement between you (“you”, “your”) and Social Media Resilience Ltd (“we”, “our”, “us”) when you use our website, access our resources, or purchase our services.
‍

By booking, purchasing, or accessing any of our services or content, you agree to these Terms. If you do not agree, please do not use our services.

‍

‍

1. Who We Are

Social Media Resilience Ltd is registered in England and Wales (Company No. 16490037).

Registered Address: 1623 Warwick Road, Knowle, Solihull, B93 9LF

Email: hello@socialmediaresilience.co.uk

‍

‍

2. Our Services

We provide training, workshops, consultancy, speaking engagements, online courses, assessments, and digital resources focused on digital wellbeing, social media resilience, and related topics.The exact scope of services will be agreed with you at the time of booking or purchase.

‍

‍

3. Using Our Services

You agree to:

• Use our services only for lawful purposes.
• Provide accurate information when requested.
• Not misuse our content, resources, or tools for competitive or unauthorised purposes.

We reserve the right to suspend or terminate access if you breach these Terms.

‍

‍

4. Bookings, Payments & Refunds

• All bookings are confirmed when payment is received or when a signed agreement is in place.
  ‍
• Payment terms will be set out on your invoice or booking confirmation.
  ‍
• Refunds will only be issued in accordance with our published refund policy or your service agreement.
  ‍
• For events or courses, cancellation terms will be provided at the point of booking.

‍

5. Intellectual Property

• All content we provide — including training materials, assessments, course content, videos, presentations, frameworks, graphics, and downloadable resources — is the intellectual property of Social Media Resilience Ltd or our licensors.
  ‍
• We grant you a limited, non-exclusive, non-transferable licence to use these materials for your own personal or internal organisational use only.
  ‍

• You must not copy, reproduce, modify, distribute, resell, or use our materials to create derivative works without our written permission.
  ‍
• Any unauthorised use of our intellectual property may result in legal action

‍

6. Confidentiality

• If, in the course of delivering our services, we share confidential or proprietary information with you, you agree not to disclose it to any third party without our written consent.
  ‍
• Likewise, we will treat any confidential information you provide to us in the same way.

‍

7. Data Protection

We process personal data in line with our Privacy & Cookie Policy. By using our services, you agree to this processing.

‍

8. Limitation of Liability

8.1 Educational and Advisory Nature
‍
Our services are educational and advisory. They are not a substitute for professional medical, therapeutic, or psychological care.
‍

8.2 No Clinical Service
‍
We do not diagnose, treat, or provide medical or clinical psychological interventions. If you require medical or mental health support, you should seek help from a qualified healthcare professional.
‍

8.3 Responsibility for Actions
‍
Any recommendations, guidance, or strategies we provide are advisory only. You are solely responsible for how you choose to act on them, and for any decisions, outcomes, or behaviours that result.
‍

8.4 Liability Cap
‍
To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss, including but not limited to loss of business, income, reputation, or data.
• Our total liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount you have paid for the specific service giving rise to the claim.

8.5 Exceptions
‍
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

‍

‍

9. Termination

We may terminate your access to services or content immediately if you breach these Terms, including misuse of our intellectual property.

‍

‍

10. Changes To These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes take effect means you accept the updated Terms.

‍

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

‍