Who we are

SocialMedia Resilience Ltd is a UK-based company providing training, tools, andsupport around digital wellbeing and social media resilience. You can contact us at:

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Email: hello@socialmediaresilience.co.uk

Company Registration: 16490037

Address: 1623Warwick Road, Knowle, Solihull, B93 9LF

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Why we collect your personal information

We collect your personal information to:

• Respond to your enquiry or booking
• Provide our training, assessments, and digital services
• Share updates, newsletters, or content you’ve requested
• Improve our services through feedback and analysis

We may also collect information if you use our online tools or sign up for a course.

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What data we collect

Depending on how you interact with us, we may collect:

• Your name and contact details (e.g. email, phone number)
• School or organisation information (where relevant)
• Responses to assessments or surveys
• Feedback, testimonials, or course engagement data
• Technical data (e.g. IP address, browser type) where required for system security

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Our legal basis for using your data

Weonly use your personal data when the law allows us to. We rely on the following lawful bases:

• Consent – when you sign up for emails, assessments, or resources
• Contractual necessity – when we need your data to deliver services you've booked or requested
• Legitimate interests – to improve our services or respond to general enquiries (only when this     does not override your rights)

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What happens if you don’t share your information

If you don’t provide the information we ask for, we may not be able to:

• Deliver our services
• Give you access to assessments or digital resources
• Contact you with important updates

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How we protect your information

Your information is stored securely and only accessed by people who need it.

We use trusted platforms and regularly review our systems for safety.

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Who we share your data with

We do not sell your data.

We may use trusted third-party tools to help us run our services (e.g. email providers, assessment or course platforms). These providers follow strict privacy and security standards and only process your data on our instructions.

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International data transfers

Some of our trusted providers may store or process your data outside the UK (e.g. in the USA or EU). When this happens, we ensure your data is protected through approved safeguards such as Standard Contractual Clauses (SCCs) or other legally recognised mechanisms.

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How long we keep your information

We only keep your data for as long as necessary. Specifically:

• If you enquire but don’t become a customer – we’ll keep your data for up to 6 months, unless     you request deletion sooner.
• If you become a customer – we’ll retain your data for up to 6 years after your last     purchase or interaction, in line with tax and legal obligations.
• If you subscribe to our emails – we’ll continue contacting you until you unsubscribe (you     can opt out at any time using the link in our emails).

We regularly review the data we hold and delete anything no longer needed.

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Profiling and personalisation

We may use your assessment or quiz responses to tailor your learning journey, recommendations, or service experience. This does not involve automated decision-making that produces legal or similarly significant effects.

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Your rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate details
• Delete your information once services are complete
• Limit how we use your data
• Object to how we use your data
• Receive a copy of your data in a simple format (e.g. Excel or Word)
• Withdraw consent for marketing at any time

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How to use your rights

Just email us at privacy@socialmediaresilience.co.uk and we’ll help. We may need to confirm your identity before making changes.

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Complaints

If you’re unhappy with how we’ve handled your data, you can contact us directly.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) – the UK’s data protection regulator.

Visit: https://ico.org.uk/concerns

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Cookie Policy

Our website uses cookies to enhance your browsing experience, understand how our site is used, and improve our services. Cookies are small text files stored on your device when you visit a website.

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Types of Cookies We Use

• Necessary cookies – Essential for the website to function properly (e.g. security, navigation, and accessibility).
• Analytics cookies – Help us understand how visitors interact with our site so we can improve content and usability.
• Functional cookies – Remember your preferences (e.g. language, location) to personalise your experience.
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• ‍Marketing cookies – May be used to deliver relevant content and measure campaign performance.

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Managing Cookies

On your first visit, you’ll see a cookie banner, where you can accept all cookies or manage your preferences.

You can change your settings at any time by reopening the cookie preferences panel via the link in our website footer or adjusting your browser settings.
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Please note that blocking some cookies may affect the functionality of the website.

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